How to Pause Orders | Order Digital Help

Pausing Orders

Need to stop taking orders temporarily? Do it yourself instantly.

When to Pause Orders
  1. Equipment breakdown (fryer down, oven not working)
  2. Short-staffed emergency
  3. Temporary closure (power cut, etc.)
Note that we recommend that you manage waiting times or use order slot functionality rather than pause orders when the kitchen is overwhelmed with existing orders.

Pausing orders means:
  1. New orders are blocked - customers can't place orders
  2. Existing orders still need to be completed
  3. Custom message displayed, e.g.: 'Due to overwhelming demand, we are currently not accepting orders'
Best Practices:
  1. DON'T FORGET TO RESUME - Set a timer reminder!
  2. Complete existing orders before resuming to avoid further backlog
  3. Communicate with customers if you'll be closed for extended period (1+ hours)
  4. Use the custom message to tell customers when you'll be back
How to Pause & Unpause Orders From Your Dashboard:
  1. Go to the dashboard
  2. Click Store Settings under STORE CONFIGURATION using the Navigation Bar 
  3. Click Order Capacity
  4. Tick/Untick 'Shop Paused Status' to pause/unpause orders
  5. Optional: Enter a custom message (e.g., 'Back in 30 minutes')
  6. Click Save











How to Pause & Unpause Orders From Your Order Digital 
  1. Go to the order screen (after starting the station). 
  2. Press the clock icon in the bottom left corner of the screen
  3. Press the ORDERS button under Shop Orders Control so it appears as ‘OFF’
  4. Press Confirm
  5. The order screen will display ‘Orders taking has been paused’ if orders are paused and the shop icon in the bottom left corner of the screen will be red, as shown below.
  6. To unpause orders, press the clock icon or the green ‘change’ button and change the ORDERS button back to ‘ON’ before pressing Confirm. When orders are unpaused, you will see ‘Awaiting Orders!’ at the top of the order screen.


If you need to pause due to an emergency and can't access the dashboard or your Order Digital app, please contact us.
Call support: 07360 496782


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